Outsourcing a Growing Trend by Healthcare Systems
By Chris Hudson
Outsourcing specific functional areas within hospitals is nothing new. We have seen this in areas of laboratory testing, imaging and revenue cycle management.
Adventist Health, a hospital in California, is a recent example. Earlier this year, the hospital outsourced 200 employees from its in-house revenue cycle and IT clinical applications teams to Cerner. In March, Salt Lake City-based Intermountain Healthcare announced it would outsource nearly 100 IT system employees to DXC Technology.
What is new, however, is the rate of change within technology innovation and the operational complexities associated with its application. The natural transformation process within the industry started before Affordable Care Act (ACA) reform with the passage of health IT and meaningful use.
We’ve tended to overlook that electronic medical records systems (EMRs) are designed as enterprise systems that model hospital workflow, complexity and interdependencies. Hospitals are facing a talent war among “technology systems” resources to go along with the constant recruiting for physicians and nurses.
Dacarba LLC, an Opportune LLP company, is seeing a trend among hospitals for managed service solutions that provide alignment of technology solutions with client value. A couple of examples are EMR system optimizations and digital clinical surveillance systems, both focused on improving hospital performance (efficiencies) and outcomes (effectiveness).